At your service 24/7

Thank you for visiting our website. Our hope is that our online store is always at your service and available to you according to your busy schedule.

We are always open to your feedback on how to make the shopping experience we provide better for you.

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

At A1 Scrubs, our goal is your satisfaction. If you are unsatisfied with your purchase, it may be returned for any reason within 30 days of purchase.
Just use our return/exchange form

The basics of the return/exchange

• Return or exchange your order within 30 days of receipt
• Be sure your scrubs are unwashed and unworn with exception to trying them on. (return them as they were received by you)
• Confirm all sewn-in labels and tags are intact. do not remove tags
• Be sure all returned scrubs are free of debris, this includes, but is not limited to, pet and human hair, carpet fibers, dust, dirt, etc.
• Make sure we receive your scrubs undamaged and in the condition they were received by you
• Please put scrubs back in original plastic bag, if available, if not, please insert scrubs into a plastic bag to protect them on the way to us

There are NO fees or extra charges for returning or exchanging your original order. Just print, complete and mail our return/exchange form along with your uniforms, scrubs & footwear to us and we'll do the rest. It's easy!

If you receive an incorrect or mis-shipped item, don't return it. Contact us toll free @ 866-217-2782 (M-F 9-5 CST) and we'll handle your reorder and return shipping at no cost to you.

If you received what you ordered correctly, but need to exchange for a different size, style or color, use our exchange form at the link above. Depending on your location, you'll have your new order in about 10 business days.

If you're in a hurry, place a new order online today for the items you need in the correct sizes, colors, styles, etc., then return what you have for a full refund within 30 days.

If you're returning your order for a refund, use our return/exchange form link above, indicate "return only" and mail the form and your order to the address indicated. Your card will be refunded in about 10 business days. You'll receive an email confirmation of your refund as soon as it is processed.

• All shipping charges, if any, are non-refundable

• No returns on embroidered scrubs, stethoscopes or medical equipment
• No returns will be accepted beyond 30 days

FAQ's

Can I exchange for a different brand?
You can exchange for any item you see on this site: A1NursingScrubs.com

Am I responsible for shipping my order back to A1Scrubs?
Unless you receive a defective or mis-shipped item, you are responsible for return shipping to us, but we'll ship your new exchange order to you at no additional charge.

Does it matter what company I use to ship my scrubs back to you?
No, you may use any method to return your nursing scrubs order. We recommend using the US Postal Service for any return of 5 items or less. This is the best value. If you are returning 6 or more items, UPS is generally more cost effective. We always recommend shipping with some kind of proof of delivery or tracking number to ensure your order is delivered to us.

 

How we respect your privacy

A1 Scrubs, Inc. values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us.

We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions.

A1 Scrubs, Inc. recognizes that it must maintain and use customer information responsibly. We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone. Information collected Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions. Opt-out You may opt-out of our email list by emailing us at mail@a1scrubs.com.However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order. Cookies Our online order system uses cookies to keep track of the items in your shopping basket. Security Statement We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security.


If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at Toll Free: 866-217-2782. We’ll be happy to take your order right over the phone.